Urgent Care in Hilo

[eigoya]

I have an Aetna subsidiary and have always paid and got reimbursed for urgent care. Except once, some code changed so the insurance got denied. It went on for months (as is usual in all my insurance cases)but in the end they wouldn't pay because a new time limit on claims expired. Another time, When I took daughter to emergency, they asked for street address, and for one bill only (each procedure triggered a different bill), proceeded to mail out the bill to nowhere. Went to collection before I even realized I had to pay. Or maybe in prompted another round of insurance calls--I can't remember.You can't design a worse system for users.