09-25-2019, 04:29 AM
Right now, I would not recommend the DeLuz Big Island Toyota. we had a recall for a full frame replacement, which took over 6 months to get in. When it arrived, the one guy that did them was on vacation. 2 weeks later when we took the truck in, it had engine troubles, so we asked them to check that too.
3 weeks went by with no contact from the dealer. We finally called & were informed that the engine was toast & we would need to replace, we agreed & asked for the pricing, the service lady said there were only 2 estimates, but they would have to work on the price, we asked that she call us back latter that day.
8 days later she calls & leaves a message with the prices, but no other info. In the week that had passed, I had gone on-line & found several rebuilt that were available on the mainland, knew the pricing, the warranties offered & the shipping. We go into the dealership & talk with the service lady, Parts specialist & the assistant manager, agree to have a rebuild engine installed, as this includes a new timing chain & requested that it be sent, ASAP, even though the mainland shop they use had the shortest warranty time of any I found (most had 2-7 years on their work, the dealership uses a shop that only warranties for 1/2 year)
They received the warrantied re-built engine 2 weeks later, but it was making strange noises, so they had to contact the rebuild shop on the mainland to see how to proceed. that took a week. (I emailed everyone in management at DeLuz)
The BI Service Dept was OKd by the shop to take apart the engine to isolate the noise. that took over a week
They determined it was an improper timing chain & order a replacement kit (I am not kidding on this!) that took over a week. (I was not happy by then & emailed everyone at Deluz & the management at Toyota NA)
The timing chain kit came in & was missing a gear, so they had to reorder, that took over a week.
They got the new kit last Friday & only started working on our truck yesterday (Tuesday), only after after I emailed everyone AGAIN yesterday morning because we were told about the missing gear & need to reorder last Monday & were told that the part should be in on Friday. We had heard nothing of this for over a week.
We have an email that our truck MIGHT be ready the beginning of next week, almost 3 months after first taking it in.
Needless to say, I would not recommend DeLuz dealerships
3 weeks went by with no contact from the dealer. We finally called & were informed that the engine was toast & we would need to replace, we agreed & asked for the pricing, the service lady said there were only 2 estimates, but they would have to work on the price, we asked that she call us back latter that day.
8 days later she calls & leaves a message with the prices, but no other info. In the week that had passed, I had gone on-line & found several rebuilt that were available on the mainland, knew the pricing, the warranties offered & the shipping. We go into the dealership & talk with the service lady, Parts specialist & the assistant manager, agree to have a rebuild engine installed, as this includes a new timing chain & requested that it be sent, ASAP, even though the mainland shop they use had the shortest warranty time of any I found (most had 2-7 years on their work, the dealership uses a shop that only warranties for 1/2 year)
They received the warrantied re-built engine 2 weeks later, but it was making strange noises, so they had to contact the rebuild shop on the mainland to see how to proceed. that took a week. (I emailed everyone in management at DeLuz)
The BI Service Dept was OKd by the shop to take apart the engine to isolate the noise. that took over a week
They determined it was an improper timing chain & order a replacement kit (I am not kidding on this!) that took over a week. (I was not happy by then & emailed everyone at Deluz & the management at Toyota NA)
The timing chain kit came in & was missing a gear, so they had to reorder, that took over a week.
They got the new kit last Friday & only started working on our truck yesterday (Tuesday), only after after I emailed everyone AGAIN yesterday morning because we were told about the missing gear & need to reorder last Monday & were told that the part should be in on Friday. We had heard nothing of this for over a week.
We have an email that our truck MIGHT be ready the beginning of next week, almost 3 months after first taking it in.
Needless to say, I would not recommend DeLuz dealerships