07-14-2020, 07:33 PM
I was having a similar problem. For a few weeks it seemed like the Amazon tracking and USPS tracking were very much not in sync. I had a number of orders that showed late or lost. I anticipated that there was an issue and didn't put in for replacement shipments because I didn't want to bother going to the post office to return the "extras."
So... the things I ordered did arrive late, though one was actually lost. Not very Prime like at all... and chatting with a bot to be transferred to a human overseas only made things worse and I was given credit for what I had received and not for the lost item. I got reminder emails to return the credited item though I wanted to keep it. Eventually I got credit for the missing item and recharged for the one I "failed" to return.
It's hard not to use Amazon, there are things you cannot get locally. I would love it if the big retailers here would provide a ship-to-store option (like Home Depot does for a few items) so that we can bring in items normally stocked on the Mainland but not here. I don't mind waiting a few weeks when I'm expecting to wait a few weeks.
So... the things I ordered did arrive late, though one was actually lost. Not very Prime like at all... and chatting with a bot to be transferred to a human overseas only made things worse and I was given credit for what I had received and not for the lost item. I got reminder emails to return the credited item though I wanted to keep it. Eventually I got credit for the missing item and recharged for the one I "failed" to return.
It's hard not to use Amazon, there are things you cannot get locally. I would love it if the big retailers here would provide a ship-to-store option (like Home Depot does for a few items) so that we can bring in items normally stocked on the Mainland but not here. I don't mind waiting a few weeks when I'm expecting to wait a few weeks.