11-08-2007, 10:52 AM
quote:
PS I wouldn't say the people are not doing their job. Rather, they work within a very specific system that they understand, and the counter people I've dealt with aren't very good at translating the requirements for those who are unfamiliar with the agencies. They are very good at saying what the rules are ... but not going that extra step of perceiving what is confusing and making it more clear.
My experience was not much better than one of those tech service calls where you end up in a hopeless loop and finally hang up and decide to buy a new computer from a different company.
See above where I noted there are all new clerks at the counter (except for Kathy). They are more by the book then previously. But that comes with the stuff that happened in Hilo during the boom. All sorts of whacky stuff.
Catherine Dumond
Blue Water Project Management
808 217-7578
http://bluewaterpm.125mb.com/index.html
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