02-27-2008, 12:33 PM
I would just like a chance to respond to robguz's allegations. I was the batch plant operator on Friday, 2/15/08, the day of the pour and Saturday, 2/16/08, the day of the telephone call by robguz.
Con-agg was scheduled to deliver 12cy to the job-site and as our trucks are capable of delivering only 11cy at a time, we sent the loads out on 2 trucks carrying 6cy at a time, spaced 1 hour apart to give the people on-site time to unload each truck. The scheduled time on-site was 12:00pm and the first truck left the plant at approx. 11:15am, the second truck left the plant at approx. 12:05pm.
The first indication we got of any problems came when the first truck returned to the plant at approx. 2:00pm when the driver returned and turned in his signed delivery tag and the customer notified us the we had shorted him approx. 1/4cy and he wanted us to make up for it on the 2nd truck, which had already left. The second driver called in to say he was leaving job-site at approx. 2:20pm. At that time, I asked him if a clean up load was asked for and he responded "negative". For those of you who are not familiar with the industry, "clean up load" refers to any concrete that may be needed to finish a pour, i.e. a shortage to finish up a slab. I then assumed that the customer got the job done.
On Saturday, 2/16/08, at approx. 10:00am, I got a call from robguz demanding that I deliver a load of 1/2cy to the job-site at no cost to him. I replied that I could not do this as I believe we delivered the 12cy ordered by him and that our scales were certified and tested on a regular basis by the State of Hawaii Division of Weights and Measurements. His response was that I could deliver the load or he would be contacting his attorney to sue us. I replied that that was his right to do so. As he did not respond to my statement for a while, I assumed our conversation was over, said "goodbye" and hung up.
On the delivery tags are printed the weights and measurements for the aggregates, cement, admixtures, and water. He can easily verify these with the copy he keeps after signing for the driver.
In robguz's complaint filed with the BBB, he states that his builder says we shorted him before and that we deliberately get away with this and should be stopped from scamming future customers. I will be responding to the BBB complaint by mailing all documents, copies of delivery tickets, copies of scale certifications, proctor results, yield test results and any other pertinent information may be needed to verify the accuracy of our products. This we would do for any reasonable complaint filed against us anyway as we stand behind our integrity. We are proud of our service to this island as we have been here for generations and the people we serve are our friends and family. We do so at a reasonable profit as is our right to feed our families and our employee's families.
However, as a family member, (my name is Kelly Yamada), I personally resent robguz's statement that we "BS'd" him and that I was a "rude jerk". He feels that because I disagreed with him, I was the jerk when in fact, he was both pushy and demanding in our conversation on the phone.
I would like to thank all the responders here who gave glowing praises of our product and service and say that I hope we can continue to do so in the future. But to avoid any future dis-agreements with robguz and jm minica, I would suggest they go elsewhere for their service in the future.
Seller beware!
Con-agg was scheduled to deliver 12cy to the job-site and as our trucks are capable of delivering only 11cy at a time, we sent the loads out on 2 trucks carrying 6cy at a time, spaced 1 hour apart to give the people on-site time to unload each truck. The scheduled time on-site was 12:00pm and the first truck left the plant at approx. 11:15am, the second truck left the plant at approx. 12:05pm.
The first indication we got of any problems came when the first truck returned to the plant at approx. 2:00pm when the driver returned and turned in his signed delivery tag and the customer notified us the we had shorted him approx. 1/4cy and he wanted us to make up for it on the 2nd truck, which had already left. The second driver called in to say he was leaving job-site at approx. 2:20pm. At that time, I asked him if a clean up load was asked for and he responded "negative". For those of you who are not familiar with the industry, "clean up load" refers to any concrete that may be needed to finish a pour, i.e. a shortage to finish up a slab. I then assumed that the customer got the job done.
On Saturday, 2/16/08, at approx. 10:00am, I got a call from robguz demanding that I deliver a load of 1/2cy to the job-site at no cost to him. I replied that I could not do this as I believe we delivered the 12cy ordered by him and that our scales were certified and tested on a regular basis by the State of Hawaii Division of Weights and Measurements. His response was that I could deliver the load or he would be contacting his attorney to sue us. I replied that that was his right to do so. As he did not respond to my statement for a while, I assumed our conversation was over, said "goodbye" and hung up.
On the delivery tags are printed the weights and measurements for the aggregates, cement, admixtures, and water. He can easily verify these with the copy he keeps after signing for the driver.
In robguz's complaint filed with the BBB, he states that his builder says we shorted him before and that we deliberately get away with this and should be stopped from scamming future customers. I will be responding to the BBB complaint by mailing all documents, copies of delivery tickets, copies of scale certifications, proctor results, yield test results and any other pertinent information may be needed to verify the accuracy of our products. This we would do for any reasonable complaint filed against us anyway as we stand behind our integrity. We are proud of our service to this island as we have been here for generations and the people we serve are our friends and family. We do so at a reasonable profit as is our right to feed our families and our employee's families.
However, as a family member, (my name is Kelly Yamada), I personally resent robguz's statement that we "BS'd" him and that I was a "rude jerk". He feels that because I disagreed with him, I was the jerk when in fact, he was both pushy and demanding in our conversation on the phone.
I would like to thank all the responders here who gave glowing praises of our product and service and say that I hope we can continue to do so in the future. But to avoid any future dis-agreements with robguz and jm minica, I would suggest they go elsewhere for their service in the future.
Seller beware!