02-28-2008, 05:18 PM
Yes Kelly, I reacted to your complete lack of concern that the amount was so far off of what was measured. It was only when you expressed no interest in trying to resolve the situation and did not even consider the possibility that your company made an error and you specifically asked me what I wanted did I say that I wanted the amount that I ordered. You again expressed no concern and I waited to call because by the time they left it was late on a Friday and I assumed your company was closed. Was I shorted or not, I will never know for sure, but felt I had some good evidence that I was given that my builder felt he was shorted previously, but not by another company, and had ordered at least a yard more than he calculated he needed. Nevertheless, you were unprofessional and hung up on me, and it was not after some long silence at which point you assumed the conversation was over. Your handling of the situation is what angered me and drove me to file with the BBB and to post here. As a forum with a lot of owner-builders it was my responsibility to share such a negative experience. I hope mine was a rare case. I can't think of any company, small or large, that has handled things this poorly when I have complained. Personally if I ran a company that a customer felt more than once I had done wrong, I would try to fix the problem rather than be aggressively defensive and hang up on someone. Since you don't really have much competition, I'm sure you'll do just fine. Good luck to you and your family in the future.