07-22-2008, 02:17 PM
Don't know about Hawaii, but the other 49 States have a State agency that regulates public utilities. They may have a mandated service delivery level, with sanctions for failure to meet those levels. I would find out who they are and call them to find out what it is. I would keep a journal of outages and sent it to the regulators if it exceeds their maximums. Bet they don't know the extent of outages until a citizen decides not to keep grumble but take the steps to notify the regulators, especially if it's localized.