02-04-2009, 07:28 AM
This response is about as good as it gets with the airlines these days. In between all the disclaimers and legal quotes, they DID apologize, propose a corrective action of sorts, and offer compensation. I totally agree with Damon that the compensation bit was inadequate, but it was at least a gesture, if only that.
Tom, hopefully your dear wife will not be so disgracefully treated in the future. Have you called the HA station manager with a description of the person who behaved so badly? Direct consequences to the person responsible along with a generic reminder to all the pertinent departmental personnel would seem to be in order.
Cheers,
Jerry
Tom, hopefully your dear wife will not be so disgracefully treated in the future. Have you called the HA station manager with a description of the person who behaved so badly? Direct consequences to the person responsible along with a generic reminder to all the pertinent departmental personnel would seem to be in order.
Cheers,
Jerry