08-26-2009, 07:33 AM
That is standard operating procedure for JPMorgan Chase. I worked for them for 8 years. Although I was in I.T., I worked on projects all over North America, including many in large call centers. I saw and heard so much of what you just described that it got to the point where I was embarrassed to tell people where I worked. Employees were never admonished for lying to customers or breaking federal laws and regulations as long as the "deal" made money for the firm.