06-15-2016, 10:02 AM
Still, waiting for 20 min's just to order is pretty bad.
We recently had to walk out at Kaleo's at lunch bc of super slow and unusually odd service. When we got there for lunch, only two other tables were occupied, one with a big (and loud) party. Two waiters were on duty. We'd never seen either of them before. Ours had the large table and the other waiter had the other table. Our waiter took our order. We waited 45 minutes, and still no food. We saw group after group come in, sit down, order, and be served. At the 40-minute mark, we saw our waiter w a panicked look on his face as he rushed to the computer, we assume to enter our order. After we'd ordered, that waiter never even approached us - no water refills, no apologies, nothing. Maybe he'd forgotten we were his table? Finally, w all tables full and everyone but us eating (one table had even eaten and left already), my husband caught the eye of the owner and told her it had been 45 min's since we ordered. She was super apologetic, then went w/the waiter to see what the deal was. He and she went to the computer and it looked like he was showing her the order was in. She comes to us and says the order is in and apologized that they have a new system. We said, well, sorry, but that was simply too long, and left. She ran after us to give us a $25 gift card to come back.
It's too bad, too, bc this was a birthday lunch for my husband, and we had 2 other guests with us.
I've never seen this in Kaleo's before. Once the waiter had taken our order, he never came back. I think he was just too embarrassed to fess up. My husband never wants to go back. I'm willing to give them another chance -- never had this issue before! -- but don't want that waiter again. Let me give you advice if you're a wait person: if you see you've screwed up, approach the table and apologize. Then bring them an appetizer as a peace offering while they wait. Apologize again. Give them a discount on their final bill, or, better yet, a freebie.
We ended up eating at Burger King, a full hour after we had gotten to Pahoa.
We recently had to walk out at Kaleo's at lunch bc of super slow and unusually odd service. When we got there for lunch, only two other tables were occupied, one with a big (and loud) party. Two waiters were on duty. We'd never seen either of them before. Ours had the large table and the other waiter had the other table. Our waiter took our order. We waited 45 minutes, and still no food. We saw group after group come in, sit down, order, and be served. At the 40-minute mark, we saw our waiter w a panicked look on his face as he rushed to the computer, we assume to enter our order. After we'd ordered, that waiter never even approached us - no water refills, no apologies, nothing. Maybe he'd forgotten we were his table? Finally, w all tables full and everyone but us eating (one table had even eaten and left already), my husband caught the eye of the owner and told her it had been 45 min's since we ordered. She was super apologetic, then went w/the waiter to see what the deal was. He and she went to the computer and it looked like he was showing her the order was in. She comes to us and says the order is in and apologized that they have a new system. We said, well, sorry, but that was simply too long, and left. She ran after us to give us a $25 gift card to come back.
It's too bad, too, bc this was a birthday lunch for my husband, and we had 2 other guests with us.
I've never seen this in Kaleo's before. Once the waiter had taken our order, he never came back. I think he was just too embarrassed to fess up. My husband never wants to go back. I'm willing to give them another chance -- never had this issue before! -- but don't want that waiter again. Let me give you advice if you're a wait person: if you see you've screwed up, approach the table and apologize. Then bring them an appetizer as a peace offering while they wait. Apologize again. Give them a discount on their final bill, or, better yet, a freebie.
We ended up eating at Burger King, a full hour after we had gotten to Pahoa.