Hawaiian Telcom DSL Problems ?

[Aaron S]

The latency has gone away, but the slow speeds have not
I'm guessing they were testing the circuit.


dslreports.com speed test result on 2006-07-08 01:30:47 EST:
1437 / 726
Your download speed : 1437 kbps or 179.6 KB/sec.
That is 73.5% better than an average user on hawaiiantel.net
Your upload speed : 726 kbps or 90.8 KB/sec.
That is 93% better than an average user on hawaiiantel.net

dslreports.com speed test result on 2006-07-08 01:34:59 EST:
1966 / 700
Your download speed : 1966 kbps or 245.8 KB/sec.
That is 137.4% better than an average user on hawaiiantel.net

Your upload speed : 700 kbps or 87.5 KB/sec.
That is 86.1% better than an average user on hawaiiantel.net

dslreports.com speed test result on 2006-07-08 01:36:07 EST:
1452 / 690
Your download speed : 1452 kbps or 181.5 KB/sec.
That is 75.3% better than an average user on hawaiiantel.net

Your upload speed : 690 kbps or 86.3 KB/sec.
That is 83.5% better than an average user on hawaiiantel.net

TraceRoute - Friday, July 07, 2006 19:31:25
Generated by CyberKit Version 2.5
Copyright © 1996-2000 by Luc Neijens

Address: www.konaweb.com
Number of Packets: 1
Packet size: 64
Trace Hop 1 through 20
Timeout: 5
Resolve Addresses: Yes
Don't Fragment: No

#1 Unavailable (192.168.1.1): TTL Exceeded, ttl=128, 0 ms
#2 Unavailable (72.234.154.1): TTL Exceeded, ttl=126, 31 ms
#3 Unavailable (10.245.225.34): TTL Exceeded, ttl=252, 31 ms
#4 sl-gw2-prl-6-2.sprintlink.net (144.223.63.85): TTL Exceeded, ttl=252, 32 ms
#5 sl-bb20-prl-0-0.sprintlink.net (144.232.30.21): TTL Exceeded, ttl=251, 31 ms
#6 sl-bb20-stk-6-0.sprintlink.net (144.232.8.26): TTL Exceeded, ttl=250, 94 ms
#7 sl-bb20-sj-9-0.sprintlink.net (144.232.20.99): TTL Exceeded, ttl=249, 94 ms
#8 sl-bb25-sj-13-0.sprintlink.net (144.232.3.198): TTL Exceeded, ttl=248, 93 ms
#9 sl-st21-sj-12-0.sprintlink.net (144.232.9.240): TTL Exceeded, ttl=247, 94 ms
#10 Unavailable (144.232.9.90): TTL Exceeded, ttl=245, 110 ms
#11 hurricane-113209-sjo-bb1.c.telia.net (213.248.86.54): TTL Exceeded, ttl=245, 94 ms
#12 pos10-0.gsr12416.fmt.he.net (216.218.229.38): TTL Exceeded, ttl=244, 110 ms
#13 pos10-0.gsr12012.fmt.he.net (66.220.20.138): TTL Exceeded, ttl=243, 94 ms
#14 konaweb.com (64.62.225.181): Echo Reply, ttl=51, 94 ms

Statistics: Out 14, in 14, loss 0%, times (min/avg/max) 31/71/110 ms

[Aaron S]

I'm still getting unacceptably slow speeds.Hopefully it will
get resolved next week (or sooner).

2006-07-08 23:00:46 Speed test @ lax.speedtest.dslextreme.com 1083/699 kbps
2006-07-08 22:59:32 Speed test @ www.sonic.net 1497/711 kbps
2006-07-08 22:57:34 Speed test @ dslreports-west2.speakeasy.net 2000/691 kbps
2006-07-08 22:54:03 Speed test @ dslreports.linkline.com 1551/744 kbps
2006-07-08 22:48:54 Speed test @ dslr-west1.megapath.net 1252/691 kbps

[Aaron S]

Here is my speedtest results today.

2006-07-09 21:28:31 Speed test @ lax.speedtest.dslextreme.com 937/693 kbps
2006-07-09 21:27:19 Speed test @ www.sonic.net
1484/699 kbps
2006-07-09 21:26:02 Speed test @ dslreports-west2.speakeasy.net 2131/693 kbps
2006-07-09 21:25:03 Speed test @ dslreports.linkline.com
1574/744 kbps
d2006-07-09 21:24:24 Speed test @ dslr-west1.megapath.net
1902/696 kbps

It still hasn't been fixed , Hopefully next week will bring more improvement to the speeds

[Aaron S]

it appears they've resolved the issues slowing down my
DSL. Its not where it used be, but its a lot better.

2006-07-10 22:12:22 Speed test @ lax.speedtest.dslextreme.com 2227/701 kbps
d2006-07-10 22:10:50 Speed test @ www.sonic.net
1923/688 kbps
2006-07-10 22:09:27 Speed test @ dslreports-west2.speakeasy.net 2256/668 kbps
2006-07-10 22:08:11 Speed test @ dslreports.linkline.com
2549/744 kbps
2006-07-10 22:06:54 Speed test @ dslr-west1.megapath.net
2300/681 kbps

[Royall]

still not up to snuff for my system... I don't know what to say at this point.

dslreports.com speed test result on 2006-07-10 22:38:39 EST:
603 / 128
Your download speed : 603 kbps or 75.4 KB/sec.
That is 48.4% worse than an average user on hawaiiantel.net

Your upload speed : 128 kbps or 16 KB/sec.
That is 72.6% worse than an average user on hawaiiantel.net

Royall

What goes around comes around!

[Aaron S]

I would assume you have a 1.5Mbps/128K
DSL connection. Which you should be getting
1200kbps approximately. What DSL modem do
you have ? If you'd like you can e-mail me privately and I can try to help you.

[Lucy]

I get 54Mbps here in San Antonio on AT&T/SBC/Yahoo.
Is there going to be anywhere that this kind of rate is possible on the east side?

Thanks Aaron for your posting!
Lucy

Having another Great day in Paradise, Wherever that Maybe!
http://groups.yahoo.com/group/TheLanai

[Aaron S]

quote:

---

I get 54Mbps here in San Antonio on AT&T/SBC/Yahoo.
Is there going to be anywhere that this kind of rate is possible on the east side?

Thanks Aaron for your posting!
Lucy

---

54Mbps...are you sure ? I've seen SBC/AT&T's
residential offerings and the max I've seen is 6Mbps.

As for whats available here, max residential service through Road Runner (Cable Modem)
is 5Mbps/384K and HawTel DSL is 3Mbps/768K

[mella l]

Aaron perhaps it is time to request some type of credit to your bill each month for substandard services! Is there a public utilities commission on the BI. You shouldn't be charged for what is advertised by a utility, if they can't deliver what is advertised. Just a consideration.

mella l

[Aaron S]

For me personally I would not go that avenue
of seeking a credit. I've been on line for
10 years, thus I've gone through worse situations than this when I had Road Runner.

In that situation, all I got from Oceanic Time Warner was lip service http://fixrr.com/oldfix.asp.My contacts
within Hawaiian Tel have been very helpful
So for me I'd not want to go that route.