02-22-2012, 11:53 AM
yes, the insurance offered is relatively new, in the last year, maybe two.
So far I have not heard from anyone who has filed a claim. Have conversed with numerous people who used credit card dispute. The problem there is you can't dispute payments older than 60 days, and many people reserve and send in deposits a year in advance. A year in advance is very typical for the repeat winter visitors.
The insurance sort of covers the problem of financial loss, but doesn't address the possibility of a compromised vacation due to a default or screw-up. People who arrive on island to find a mess are in a horrible position, and that loss they incur in trying to scramble is not covered by insurance.
I think the idea is to put the industry into better shape to where rentals overall are better handled, rather than turning to insurance to try to redress damages.
I do know what it's like to arrive after a long flight and have 1) a double-booking disaster and 2) being given a room that was not as described (reeked of mold, couldn't stand to be in it) and no rooms available that were any good. It sucked. Neither occasion was in Hawai'i. Both times were a damper on enjoyment of our long-planned vacation.
$39 is not a lot if you are staying a week, but it is quite a lot if you are staying one night.
So far I have not heard from anyone who has filed a claim. Have conversed with numerous people who used credit card dispute. The problem there is you can't dispute payments older than 60 days, and many people reserve and send in deposits a year in advance. A year in advance is very typical for the repeat winter visitors.
The insurance sort of covers the problem of financial loss, but doesn't address the possibility of a compromised vacation due to a default or screw-up. People who arrive on island to find a mess are in a horrible position, and that loss they incur in trying to scramble is not covered by insurance.
I think the idea is to put the industry into better shape to where rentals overall are better handled, rather than turning to insurance to try to redress damages.
I do know what it's like to arrive after a long flight and have 1) a double-booking disaster and 2) being given a room that was not as described (reeked of mold, couldn't stand to be in it) and no rooms available that were any good. It sucked. Neither occasion was in Hawai'i. Both times were a damper on enjoyment of our long-planned vacation.
$39 is not a lot if you are staying a week, but it is quite a lot if you are staying one night.