Posts: 8
Threads: 7
Joined: Feb 2015
We've had Aloha Broadband since moving here in 2013. Up until about 2 months ago their service was generally reliable, consistent, and fast enough for everyday use. We live half way between Pahoa and Kapoho, and the tower directly up the hill from our house. The past couple of months it's been all over the place from (occasionally) max speed of 5 Mbps all the way down to 0.3 Mbps (virtually crawling). It's worse in the afternoons, but this can happen any time of day or night. I check their updates on Facebook but there's nothing posted recently. When I call tech support they find nothing wrong or they're getting ready to send a tech out and suddenly it's going faster again. Today the tech support lady (not in Hawaii) told me they were "doing maintenance" on the tower and it should be resolved shortly. Is it possible they've limited out capacity and just aren't fessing up? Others having similar issues in the area?
Posts: 1,557
Threads: 50
Joined: Oct 2012
I've had this problem in hilo with t mobile.
Most likely they have went over their data limit on whoevers tower they are buying bandwidth from. For some reason they wont admit that.
Needs water to complete circuit ?
Posts: 14,106
Threads: 424
Joined: Aug 2012
Yes: besides all the problems that come with wireless, Aloha Broadband is also a reseller.
Too bad Telcom and "Spectrum" Oceanic don't care. Running wire really isn't that difficult or expensive.
Posts: 4,240
Threads: 96
Joined: Mar 2014
Their feed is from Oceanic cable, so if they are having an issue, so will Aloha Broadband. Speaking of this, friends that have Oceanic cableroutineloy experience a slowdown every afternoon, right about the time that kids get home from school.
Posts: 210
Threads: 19
Joined: Apr 2009
Aloha Broadband has an access point in HPP that is acting up.
I've spoken to not only the phone support (super helpful woman), and the support rep ("Dan") numerous time about getting completely dropped off in the last month or so.
His responses are highly variable (yours may be too...):
- It's Friday, we can 'hope' the connection is up by Monday...
- No I can't send out a tech...
- Yes your service IS dropping...
- I can offer to downgrade your plan...
- I'm getting 17Mps on your POE (Aloha Broadbands' local router in my house), so I'm not sure why you aren't...
- It's not you, it's us (finally, truth)...
He has refused to either 1) address my issue in any way that I can see, and 2) inform me as to whether there is any movement on getting this issue fixed.
We'll be dropping our service due to terrible support and worse connection.
If you have AB, my suggestion is to squeak very loudly, for whatever that is worth: 808-328-1011.
-- rainshadow
Posts: 210
Threads: 19
Joined: Apr 2009
Fast Update:
On Monday 6/26/17 the support tech "dan" told me that AB is no longer supporting HPP in any way moving forward, due to spectrum/oceanic running cables into the park, expected completion by end of year.
Nice of them to let me know. On the third week, the fifth support call. Exceptionally bad customer service, but then... it's not in their interest to let their clients know that kind of info. Which speaks volumes.
-- rainshadow
Posts: 331
Threads: 30
Joined: Aug 2006
Thank you for the good news about the cables are coming.
Posts: 2,899
Threads: 489
Joined: Mar 2006
I'll believe that when I see it. I live on a dead end street in lower HPP with very few homes (several of them without power). Can't see them rolling out the cable for just us!
Posts: 1,059
Threads: 97
Joined: Mar 2009
I'm on 3rd Makuu dead-end and they strung cable last week (week before?). So might happen, macuu222!
