10-31-2017, 12:42 PM
We've had a disturbing number of incidents with the USPS office near the airport recently. Specifically:
1 A lot of incidents where they have our packages but never put the claim slips in the PO box alerting us so we can claim them. Recently, wondering where my package was, I checked the tracking number and learned it was scheduled to be returned to the sender they had it so long, but they never gave us the claim slip. Nor did they alert us the package was about to be sent back to the sender.
2 In an incident last week, an item was marked "delivered" in our PO box, but our box was empty. Nobody there (so far) has been any help in explaining where our stuff is. (Best case scenario is they put it in the wrong box, worse case scenario is something more nefarious).
3 One time there was a key in my box for a parcel locker, but when I opened the parcel locker it was empty. Nobody could explain how that happened. I checked my expected deliveries, and I couldn't find anything that was missing. I returned to the parcel locker later and determined the lock had malfunctioned (or was it tampered with? I was able to easily remove the key that is supposed to stay in there after the customer opens the locker). I alerted them to the problem and told me they would take the locker out of service, but there was no explanation on how the key wound up in my PO box in the first place. I can only assume that somebody sent me something I wasn't expecting, therefore I didn't "miss" not getting it.
4 I get a lot of mail in my box that is clearly marked for a different box. Normally I just shove it back through the box so it falls on the floor in the back so they can hopefully get it right a second time. But a few months ago I got what was clearly a paper check from the US Treasury (it looked like a tax refund) addressed to a different box so I waited in line and took it to the counter and expressed my displeasure that they would treat somebody's money so carelessly as to try and give it to somebody else. (That's the job of politicians har har). I mean it's one thing to put the wrong magazine in somebody's box but a US Treasury check for pete's sake...
My complaints to the local office have gone nowhere, so I am going to escalate. If they are having these many problems before Christmas, I can't imagine how bad things are going to get in the next few months.
My question is, is anybody else having problems, and if so, what types? I'm talking more about the out-of-the-ordinary variety not just the occasional mess-up one would expect from the USPS.
In the meantime I suggest:
Everything you order, track the package manually and when it says it was delivered, go in and claim it. I've had two packages in two weeks that were almost returned to sender because they have apparently stopped putting half the claim forms in my box.
If you remove something from a parcel locker, check to make sure the key can't be removed when you are done. If it does, alert somebody.
I don't have any suggestions for what to do when the USPS says they put something in your box and it isn't there. It's not like they can claim it was stolen off a porch or something.
1 A lot of incidents where they have our packages but never put the claim slips in the PO box alerting us so we can claim them. Recently, wondering where my package was, I checked the tracking number and learned it was scheduled to be returned to the sender they had it so long, but they never gave us the claim slip. Nor did they alert us the package was about to be sent back to the sender.
2 In an incident last week, an item was marked "delivered" in our PO box, but our box was empty. Nobody there (so far) has been any help in explaining where our stuff is. (Best case scenario is they put it in the wrong box, worse case scenario is something more nefarious).
3 One time there was a key in my box for a parcel locker, but when I opened the parcel locker it was empty. Nobody could explain how that happened. I checked my expected deliveries, and I couldn't find anything that was missing. I returned to the parcel locker later and determined the lock had malfunctioned (or was it tampered with? I was able to easily remove the key that is supposed to stay in there after the customer opens the locker). I alerted them to the problem and told me they would take the locker out of service, but there was no explanation on how the key wound up in my PO box in the first place. I can only assume that somebody sent me something I wasn't expecting, therefore I didn't "miss" not getting it.
4 I get a lot of mail in my box that is clearly marked for a different box. Normally I just shove it back through the box so it falls on the floor in the back so they can hopefully get it right a second time. But a few months ago I got what was clearly a paper check from the US Treasury (it looked like a tax refund) addressed to a different box so I waited in line and took it to the counter and expressed my displeasure that they would treat somebody's money so carelessly as to try and give it to somebody else. (That's the job of politicians har har). I mean it's one thing to put the wrong magazine in somebody's box but a US Treasury check for pete's sake...
My complaints to the local office have gone nowhere, so I am going to escalate. If they are having these many problems before Christmas, I can't imagine how bad things are going to get in the next few months.
My question is, is anybody else having problems, and if so, what types? I'm talking more about the out-of-the-ordinary variety not just the occasional mess-up one would expect from the USPS.
In the meantime I suggest:
Everything you order, track the package manually and when it says it was delivered, go in and claim it. I've had two packages in two weeks that were almost returned to sender because they have apparently stopped putting half the claim forms in my box.
If you remove something from a parcel locker, check to make sure the key can't be removed when you are done. If it does, alert somebody.
I don't have any suggestions for what to do when the USPS says they put something in your box and it isn't there. It's not like they can claim it was stolen off a porch or something.
