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Hello,
I recently purchased a home in Puna. I attempted to hook up to Aloha Broadband and was told that they are not accepting new clients and are cancelling all current clients in Lower Puna. Has anyone heard of this or run into a similar problem? Trying to get to the bottom of this predicament. Thank you in advance for your input.
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I have Aloha Broadband in lower Puna (HPP) and haven't heard anything of that nature. But with Spectrum cable wiring much of lower puna for home connections starting early next year...it wouldn't be a far off assumption.
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Thank you so much for the response and information. I am located off grid in Kalapana/Opihikau area so Spectrum will be an option for me...
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I was visiting a friend in Kalapana Seaview Estates a couple of months ago and a house close by with the Aloha Broadband tower, antenna and equipment on premises servicing most of the houses in the back area of the subdivision sold unexpectedly due to an illness to a woman who decided to hold Aloha Broadband hostage, demanding thousands of back pay??? to allow them to continue using the tower in her backyard. Nobody around had internet service for quite some time and she could care less, don't know how that settled. Rewind a couple of years and the castle when in its full glory of wild party house with HELCO turned off, they were also refused access to their equipment on the roof which ended up missing?? If I was Aloha Broadband I would have cancelled lower Puna long ago.
edit to add: AB equipment on the castle roof serviced the front area of KSE. Again no one had service.
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Thanks for the information Punatic007.
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It probably doesn't help that Aloha Broadband lost a cash cow when Kalani closed.
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Wireless broadband providers need to purchase the land they want to put a tower on. I have seen this happen all over (not just puna). A handshake, and give free internet for that tower on the roof never works out in the long run. Worse yet when you have hundreds of customers who go dark because of the fickle arrangement.
I once had some wireless provider out there before I got the fiber from Hawaiian Telecom. It was the most substandard connection I had ever seen and customer service was nonexistent. I am not sure if it was Aloha or that other outfit as it was a long time ago. Even Sat internet was better although limited in download data.
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Thank you all for your help. It looks like satellite internet is what I need to go with. Looking for recommendations please!
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FYI many I know who have had satellite said it was unbearably slow during prime-time hours. You might get better service with a Verizon/AT&T hotspot and a rooftop booster.
