up to 1 gigabit fiber NOW available in Orchidland!

[KeaauRich]

We called Hawaiian tel to upgrade our speed to the 1 gig sale price, but they said it wasn't possible to do it with our phone service package. Will be interested to see if Terracore gets the same answer.

[kalakoa]

- Gigabit promo is through 12/15

- If the Telcom "check my address" says higher speeds (50Mbit) are available, you have fiber.

- "I can see the fiber" doesn't mean it's been made "available".

In my case, it looks like I'll miss the promo pricing.

[terracore]

They upgraded my order to 1 gig sale price, but will only hold the price for a year because they already gave me a sale price on a service that hasn't been hooked up yet. When I tried to argue the ridiculous of that, they told me they were being generous by offering the one year so I gave up.

KeaauRich, I don't have phone service but I'm guessing they are just trying to screw you out of the sale price.

Incidentally, after the 1 year (3 years if you weren't screwed), the price for the 1 gig service jumps to $495.95. (per month) I tried to set up my service to automatically revert to 100/20 before that happens and they said they couldn't do that, so I set Outlook reminders up on two different computers/accounts to remind me to downgrade my service as the 1 year is approaching. The lady did say the prices could be different in a year so it was in my best interest to check then anyways.

eta: bold

[KeaauRich]

Well, to be honest, 300 gig is more than we need so we decided not to fight for the faster speed at the same price. In other news, when the crew told us Saturday to trim branches, they told us they'd try to get back to us to install our drop line before our Friday install date. We worked like dogs all weekend and called first thing this morning to report that we were ready for the drop line install. Rep called us back a couple of hours later and said drop lines are only installed on weekends, so we won't make our install date. Instead, our install date has been bumped back to the first available date: January 16th. The rep was embarrassed to have to deliver that news and said he had to set me up for the "first available date" the system would offer. He promised, however, to contact his supervisor to try to get the date moved up. "I have to place the revised order before I can try to change it."

Meanwhile, our next door neighbor came over to see why we were doing so much pruning yesterday and i told him all about the available high speed fiber service. So he also called Hawaiian tel this morning and got an install date one day earlier than mine.

I'll be writing Hawaiian Tel to express my displeasure...

[Kapoho Joe]

quote:

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Originally posted by KeaauRich


Meanwhile, our next door neighbor came over to see why we were doing so much pruning yesterday and i told him all about the available high speed fiber service. So he also called Hawaiian tel this morning and got an install date one day earlier than mine.

---

Must be Hawaii.

[terracore]

I got hooked up today for 1 gig down / 100 MB up. Here are my results:

DSL Reports: 356 / 98 (Using the "Fiber / gigabyte" test methodology)
Bing Internet speed test: 187 / 50
Speedtest.net: 600 / 98
http://speedtest.hawaiiantel.net : 618 / 98

So I contacted hawaiiantel via their chat function and asked if that is as good as it gets, and the answer was, "that is around the speed most our customers are reporting".

eta: bold, formatting

[leilanidude]

terracore - was that using a wired connection or wireless (wifi) ?
Also, how old is your computer? Can the Ethernet adapter actually handle 1GB ?

[terracore]

6 core CPU
8 GB Ram
1 GB wired ethernet adapter (reporting a 1 GB connection, already went through and solved the CAT5 cable problem)
SATA 3 ultra high speed solid state drive
Quadro 600 GPU with 1 GB ram
USB 3.0
Windoze 7

I could go on, but you probably get the point.

[Obie]

If you read the fine print it states "up to this speed ".

That's at optimal conditions.

[randomq]

Gigabit will often depend on the specific ethernet chipset, drivers, and IP window settings to get above those speeds.