10-19-2011, 09:38 AM
I did call & speak to the manager after noting someone else had a swiss problem...He agreed that it was the management that are responsible..
It is not even an issue of replacing the item, (Kraft offered a free coupon when notified) It is that this store had a reputation from the past...one that took me almost 2 years to overcome & become comfortable shopping at...and then to purchase a dairy product that was 2.5 mos. overdate! (major uckkk factor opening the re-molded cheese....) - I called Kraft because I was not positive on their date system (was it a manfactured on or sell by/use by date - not noted by the label! but it was sell by)
I also do realize there can be problems shipping a perishable product half way around the world.... but the management is responsible for making sure that the products for sale meet the manufacturers sell by recommendations....and the manager at Keaau Foodland did not, at least on their sliced Swiss products at least two times recently!
It is not even an issue of replacing the item, (Kraft offered a free coupon when notified) It is that this store had a reputation from the past...one that took me almost 2 years to overcome & become comfortable shopping at...and then to purchase a dairy product that was 2.5 mos. overdate! (major uckkk factor opening the re-molded cheese....) - I called Kraft because I was not positive on their date system (was it a manfactured on or sell by/use by date - not noted by the label! but it was sell by)
I also do realize there can be problems shipping a perishable product half way around the world.... but the management is responsible for making sure that the products for sale meet the manufacturers sell by recommendations....and the manager at Keaau Foodland did not, at least on their sliced Swiss products at least two times recently!