06-22-2016, 05:50 AM
As promised, Melika Carroll, from Brian Schatz' Washington office, has sent the following information. She told me by phone that it is important that Hawaii DCCA hear from as many consumers as possible so they have the documentation they need to make changes.
Here is the body of her email:
I am sending you links that will provide more information about internet access and the different agencies that keep track of consumer complaints. I encourage you to fill out and submit the Hawaii Department of Commerce and Consumer Affairs’ report. They are also the right point of contact for service complaints at the state level.
Please don’t hesitate to call any time if you have any other questions.
Mahalo,
Melika
BROADBAND INTERNET ACCESS
For more information about broadband internet access and the different types of technologies available, please refer to this website: https://consumercomplaints.fcc.gov/hc/en...-Broadband
STATE OF HAWAII
To help the state track problem areas, please use the following link and fill out the form on the Hawaii Department of Commerce and Consumer Affairs’ broadband page where residents may report a broadband unserved area, report challenges to obtaining access to broadband, or share information on broadband speed and coverage in their area: http://cca.hawaii.gov/broadband/contact/
FEDERAL FUNDING FOR INTERNET ACCESS
The Telecommunications Act of 1996 expanded the traditional goal of universal service to include increased access to both telecommunications and advanced services—such as high-speed Internet—for all consumers at just, reasonable, and affordable rates. For more information about federal funding for broadband services, please refer to this website: https://www.fcc.gov/encyclopedia/universal-service
HOW COMMUNITIES CAN ACCESS BROADBAND INTERNET
Please refer to this document: http://www.ntia.doc.gov/report/2015/broa...rtnerships
Here is the body of her email:
I am sending you links that will provide more information about internet access and the different agencies that keep track of consumer complaints. I encourage you to fill out and submit the Hawaii Department of Commerce and Consumer Affairs’ report. They are also the right point of contact for service complaints at the state level.
Please don’t hesitate to call any time if you have any other questions.
Mahalo,
Melika
BROADBAND INTERNET ACCESS
For more information about broadband internet access and the different types of technologies available, please refer to this website: https://consumercomplaints.fcc.gov/hc/en...-Broadband
STATE OF HAWAII
To help the state track problem areas, please use the following link and fill out the form on the Hawaii Department of Commerce and Consumer Affairs’ broadband page where residents may report a broadband unserved area, report challenges to obtaining access to broadband, or share information on broadband speed and coverage in their area: http://cca.hawaii.gov/broadband/contact/
FEDERAL FUNDING FOR INTERNET ACCESS
The Telecommunications Act of 1996 expanded the traditional goal of universal service to include increased access to both telecommunications and advanced services—such as high-speed Internet—for all consumers at just, reasonable, and affordable rates. For more information about federal funding for broadband services, please refer to this website: https://www.fcc.gov/encyclopedia/universal-service
HOW COMMUNITIES CAN ACCESS BROADBAND INTERNET
Please refer to this document: http://www.ntia.doc.gov/report/2015/broa...rtnerships