11-07-2010, 08:39 AM
It is a little before noon on Sunday, November 7th. At 905A on Saturday morning our service was down. I called to find that 'Pahoa is experiencing intermittent service interruptions. Technicians are working to restore service as soon as possible.' Just for my own information, I did a search of my System Event Log and since November 1st I've experienced a 30% outage daily, during day time hours. We left yesterday to go to Waimea and returned at 5ish to no internet. I called again and got the same answer..only with a call back from Road Runner, an apology for the disruption in service and a promise to credit our account. I then facebooked a couple of my neighbors, via my Blackberry, to tell them to call Road Runner and complain as they were out as well. The kicker, the smart little thang who assured me I would receive a credit mustered me off the phone before ever getting account information and silly me...I did not think to say 'hey, wait!' Grey hair moment...
This morning, still no service! Arggh!!! I called and was connected to 'Road Runner International' who tried to placate me with the usual spiel. I told him my service is unacceptable. With that I received a ticket number and connection to the local technical department. I was told that 'the' technician was unable to make it out 'there' [Pahoa] by daylight but is on his way. And apologies of course for the disruption of service.
I am going to print up my event log and am going to contact the Oceanic Time Warner folks and insist there is a credit! It may be a dollar a day, but if everyone called who has been totally inconvenienced by the 'technician' they employ who is unable to get out 'there' [come on...24 hours later?] then perhaps they will reassess their loss factor.
It is up, now, and working at full speed. Who knows how long.
Ordinarily I do not make a big thing of this, but this is one of those times when being a captive audience to a monopoly must be turned around to work against them, not us. Today, more and more people have data services that rely on the internet; like phones [VoIP], like Roku [Netflix], like Cell phone signal boosters, and other conveniences which all hitch a ride via the internet to deliver quality service. Living with poor management by RoadRunner through their partner here locally, is unacceptable.
Just my opinion..
Toni, who is a 'critter lover'
www.write-matters.com
This morning, still no service! Arggh!!! I called and was connected to 'Road Runner International' who tried to placate me with the usual spiel. I told him my service is unacceptable. With that I received a ticket number and connection to the local technical department. I was told that 'the' technician was unable to make it out 'there' [Pahoa] by daylight but is on his way. And apologies of course for the disruption of service.
I am going to print up my event log and am going to contact the Oceanic Time Warner folks and insist there is a credit! It may be a dollar a day, but if everyone called who has been totally inconvenienced by the 'technician' they employ who is unable to get out 'there' [come on...24 hours later?] then perhaps they will reassess their loss factor.
It is up, now, and working at full speed. Who knows how long.
Ordinarily I do not make a big thing of this, but this is one of those times when being a captive audience to a monopoly must be turned around to work against them, not us. Today, more and more people have data services that rely on the internet; like phones [VoIP], like Roku [Netflix], like Cell phone signal boosters, and other conveniences which all hitch a ride via the internet to deliver quality service. Living with poor management by RoadRunner through their partner here locally, is unacceptable.
Just my opinion..
Toni, who is a 'critter lover'
www.write-matters.com
"Q might have done the right thing for the wrong reason, perhaps we need a good kick in our complacency to get us ready for what's ahead" -- Captain Picard, to Guinan (Q Who?)