What's going on with Radiology Associates in Hilo?

[macuu222]

Been trying to call them all week at their Ponahawai  location.  Phone seems to be dead. So I went there today and they have a guard right behind the glass doors not letting anyone in. They won't say what's going on  except to say to check back in a couple weeks.

[ChunksterK]

Deja vu all over again? They were hit by a ransomware hijacking of their entire IT system in late 2022:

https://radiologybusiness.com/topics/pat...-its-knees

While one would think they would have installed some serious firewalls, this sounds a whole lot like that episode. Or it might be something else. They were heavily criticized last time for a lack of transparency.

[Punatang]

some serious firewalls

File cabinets worked great back when you could keep your doctor.

[Hotinhawaii2]

Been trying to call them all week at their Ponahawai  location.  Phone seems to be dead. So I went there today and they have a guard right behind the glass doors not letting anyone in. They won't say what's going on  except to say to check back in a couple weeks.

Got a call a couple weeks ago two days before I had an MRI scheduled. They said computers were down and they would have to reschedule the appointment until 3 weeks later! Scheduled for this week now but it isn't sounding good...

[huntrashmi]

Got a call a couple weeks ago two days before I had an MRI scheduled. They said computers were down and they would have to reschedule the appointment until 3 weeks later! Scheduled for this week now but it isn't sounding good...

I also have a re-appointment like that really not okay, I don't like this way of working!

[ChunksterK]

This story finally made the front page of the Tribune Herald today. The story is probably behind their pay wall, but I'm including a link anyway, along with a few snippets from the article.

https://www.hawaiitribune-herald.com/202...-incident/

Seems the lesson was not learned from last time:

"The security incident causing a computer system malfunction and interruption of service is reminiscent of a ransomware attack HRA experienced on Oct. 20, 2022, that caused the company to shut down all four of its facilities to the public for more than three weeks."

Still stonewalling:

"The Tribune-Herald left a voicemail seeking comment Monday from HRA, but didn’t receive a reply in time for this story."

Customers unhappy and badly affected:

“Many patients have been waiting for their doctors to get life-making decisions from their MRI reports,” an HRA patient who requested anonymity told the Tribune-Herald. “Many people have had to cancel scheduled visits with doctors on Oahu … due to the fact that the doctors cannot get the reports needed.”

There is an alternative:

“Hilo Benioff Medical Center has experienced an overall increase in utilization of our imaging services,” said Elena Cabatu, spokesperson for the hospital.

“Walk-in appointments for imaging services are available at the hospital Monday-Friday from 6 a.m. to 6 p.m. and on Saturday from 8 a.m. to 4 p.m. Select imaging procedures require scheduling.

[kalianna]

They were open today.